Terms & Conditions

WEDDING CAKE QUOTES:

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Your quote provided at time of enquiry will cover the cake and any detail/decoration to achieve your desired design. 

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Fresh flowers must to be ordered and paid for through your florist, this is not covered within your pricing unless stated otherwise. Florists are to leave cake flowers at the venue for us on the day ready to prep and add to the cake once it’s been assembled. 

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We have a selection of cake stands available for hire if this is something which is required. You’re welcome to use the venues if one is included within your package or provide your own. Please ensure it is level and sturdy otherwise we may not be able to use on the day. Please see a link to our cake stand range below:

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https://www.kimmiscakes.co.uk/cakestandhire 

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If when setting up your cake, any third party stand is being provided is deemed as unfit to display your cake then we hold the right to not use said cake stand.

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To secure your date a £100 non-refundable booking fee would be required, this includes saving your date and complimentary Bespoke Taster Box. Your quote is valid for 1 month from the date of this email. 

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Your date will not be secured until this payment has been received and will only be held for 7 days from the date of the quote. You do not have to decide on your size, flavours or details for the cake at the time of securing, this can all be decided during your consultation.

The £100 booking fee would be deducted from the final balance which in turn would be required 4 weeks prior to the date of your wedding. 

Once your date has been secured, we will look to get you booked in for your consultation around 3 months prior to your wedding date. Here we’ll chat through your cake design in more detail whilst you sample your chosen flavours.

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If you would like to try our cake before booking in, you can order one of our taster boxes, to do so please use the following link:

 

https://www.kimmiscakes.co.uk/tasterboxes

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BOOKING FEES:

 

All wedding cakes require a £100 non-refundable booking fee to secure your date.

 

All celebration cakes require a £50 non-refundable booking fee to secure the order date. 

 

No booking is secured until the booking fee has been received. Booking fees are non-refundable and non-transferable* should you cancel your order for any reason.

 

Short notice orders that are placed within four weeks for wedding cakes and three weeks for celebration cakes are an exception to this and must be paid in full upon ordering. 

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BALANCES:

 

For wedding cakes, the final balance must be cleared four weeks before collection or delivery of your wedding day.

 

For celebration cakes, the final balance must be cleared three weeks before collection or delivery of your cake.

 

If full payment is not received four/three weeks before the delivery/collection date, it is assumed that the cake has been cancelled. 

 

The cancellation policy, therefore, applies in all cases.

 

If after the four/three week period you try to make a payment, we reserve the right to refuse your order in all cases with complete loss of any monies previously paid. 

 

You can pay for your cake by an online bank transfer or by credit/debit.

 

BACS details will be provided to you at the time of booking as well as an invoice and link to an online payment system.

 

Cash or cheque is not accepted under any circumstances for wedding, general or celebration orders.

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DELIVERY:

 

WEDDING CAKES:

 

Your delivery and setup fee will be provided at the time of quotation.

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GENERAL & CELEBRATION CAKE ORDERS:

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Delivery is charged at £6.99 within a 5 mile radius of SN2 2PJ and additional distance will be charged at £1/mile.

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Please note, if no one is available to receive your order at the agreed delivery time, it may be returned to the business address and you will be contacted you to arrange an alternative delivery time; for which a charge may be payable.

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COLLECTION:

 

WEDDING CAKES:

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All wedding cakes must be delivered and assembled by our professional staff, collections are not permitted. This allows us to guarantee the quality and stability of the cake, as well as handle any last-minute adjustments that may be necessary.

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We understand that every detail of your wedding is important, and we want to take this responsibility off your shoulders so you can focus on enjoying your celebration. Our team is experienced in handling and setting up wedding cakes, and we are committed to making sure everything is perfect for your big day.

 

GENERAL & CELEBRATION CAKE ORDERS:

 

Collection for all non wedding orders must be collected between 10am-11am unless agreed otherwise. Please be aware that once the cake has left our premises, we cannot be held responsible for any damage which may occur to the cake whilst in your care. By taking the order off the premises it is deemed that you are happy with the order, please check you're happy before leaving. 

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CANCELLATIONS:

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WEDDING CAKES: 

 

- Cakes cancelled more than 4 weeks of your delivery date for any reason, your non-refundable booking fee will be retained. Any balances paid will be retained and refund will not be offered. 

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- Cakes cancelled less than 2 weeks of delivery date for any reason: 100% of the amount already paid to Kimmi’s Cakes will be retained and a credit or refund will not be offered. 

 

It is extremely unlikely that we will be able to book in sufficient orders within 4 weeks, therefore the full amount of your booking will be retained to compensate loss of earnings as a result of your cancellation. 

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CHANGE OF WEDDING DATE:

 

*If you need to move your wedding date for any reason, in, we will allow the first date change to be move over free of charge. Your non-refundable booking fee and any payments made will be moved over to the new date.

 

Any date changes exceeding the first will incur a charge of £50 which is payable to secure the new date in my calendar. Should you not wish to pay this, it will be classed as a cancellation and the above terms will apply to your booking. 

 

If we're not available on your new date, it will be classed as a cancellation and the above cancellation terms will apply.

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GENERAL & CELEBRATION ORDERS:

 

- If cancelling 2 weeks or more in advance of your delivery/collection date for any reason, your non-refundable booking fee will be retained. Any balances paid will be retained and refund will not be offered. 

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- If cancelling less than 2 weeks of your delivery/collection date for any reason, 100% of any amount paid to Kimmi’s Cakes will be retained and a credit or refund will not be offered. 

 

- If you require a change of delivery date for any reason, we will try our best to accommodate these changes but could be fully booked for your new date, in which case the above cancellation policy will apply. 

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All cancellations must be made in writing to info@kimmiscakes.co.uk

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DESIGN:

We use the reference images you provide as inspiration when creating your order. Please note that we do not create exact replicas of other bakers' designs, as we retain creative license over all designs. If there are specific elements you would like incorporated, kindly let us know when placing your order.

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PRODUCT QUALITY:

 

Your order will be baked as close to your delivery/collection day as possible to ensure quality and freshness. We advise that all cakes be consumed within 48 hours from collection/delivery, other items will confirmed upon ordering. We cannot be held responsible for any items consumed after these timings.

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PRODUCT STORAGE:

 

Fondant cakes should be stored at room temperature, but away from direct sunlight, radiators or other sources of heat. We do not recommend keeping fondant cakes in the fridge or somewhere cold (unless advised otherwise in your order details document) as it will not only make the fondant icing sweat, but it will also dry out the cake. For fondant covered cakes, cold temperatures will also cause condensation to form on the surface of the icing, ruins colours, pipework, edible lace and any sugar flowers or moulds.

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Buttercream celebration cakes should be kept in the fridge until an hour before serving. 

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WEATHER

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Cakes and high temperatures do not mix, it is advised that your cake is displayed in an air conditioned room where possible.  Unfortunately, we have no control over the stability of your cake and/ or décor if the temperature on the day and /or in the area and in general in which it is displayed is unusually high for the UK .

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Weddings: If the weather is looking like it will be exceptionally warm on the day we will set the cake up during your drinks reception unless agreed otherwise. All naked, semi-naked and buttercream cakes are chilled overnight up until the point of leaving the unit to drive (in an air conditioned vehicle) to your venue. Once cakes have been set up to a satisfactory level we will take photographic evidence, after this time Kimmi's Cakes will not accept any liability should the weather have a negative effect on your cake. 

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General: If you have an event and have any concerns regarding the collection time of your order due to high temperatures, please contact us ahead of your collection date and we can look to accomodate a later collection time. Once the cake has been collected, Kimmi's Cakes accepts no liability for the stability of your cake in the event of high temperatures. 

 

GLUTEN FREE, DAIRY FREE & VEGAN:

 

Due to being produced in a kitchen that handles all named allergens, we cannot guarantee allergen free products.

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REFUNDS:

 

Due to the bespoke and perishable nature of our products, they are non-refundable. However, if damage does occur at the irrefutable fault of the business, a partial may be given. This will be determined on an individual basis. Proof must be provided within 12 hours either in person or by way of pictorial evidence.

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Should the cake incur damage whilst being transported in possession of the customer, Kimmi's Cakes will not accept liability as we will not be able to determine if the cake was transported according our guidelines, nor if a third party was involved during the incident.

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Should damage occur after the cake has been collected or delivered, you must contact Kimmi's Cakes immediately (07849492575). Should the damage have incurred as a result of Kimmi's Cakes, if able, we will offer to collect, rectify the issue and return to you as soon as possible on the same day unless we can resolve in situ. If not able to assist, due to location/timings we will discuss a resolution in the first instance and a partial refund may be offered. 

Should damage occur as a result of the customer, please contact us and if able we will be able to look to resolve the issue - there may be an additional charge for time and resources - this will be confirmed at the time prior to any additional work being completed.

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If you contact a third party to fix any damages without first contacting Kimmi's Cakes, no compensation will be offered as this removes the opportunity for us to resolve any issues in the first instant. We will not accept liability for any additional cost incurred as a result of a customer making this decision without contacting us prior.

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If you are unhappy with your order for any reason you must get in touch within 12 hours of collection/delivery - after this time no compensation will be offered. 

 

Once the cake has been cut and served, this will signify your acceptance that the cake was fit for purpose and no compensation will be given. 

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All complaints must be made in writing to info@kimmiscakes.co.uk

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